Frequently Asked Questions
About Products
What does “refurbished” mean?
Refurbished products are professionally tested and restored to full working condition. Unlike regular used products, our refurbished computers at Vision IT go through rigorous multi-stage quality checks, ensuring top-tier performance and reliability.
Why should I buy a refurbished laptop or desktop?
Refurbished products offer great value for money. They are more affordable than new models, professionally tested and certified, environmentally friendly, reducing e-waste.
Do the products look refurbished?
Our refurbished products are thoroughly tested for quality and reliability. While they may have minor cosmetic marks, their performance remains uncompromised, ensuring a seamless experience.
Vision IT's Shopping Experience
Yes! All our refurbished laptops and desktops come with Genuine Windows OS pre-installed.
Absolutely! We offer customization options, so you can upgrade RAM, SSD, or HDD before buying, Contact or mail us the requirement and you get the update.
Not sure which laptop or desktop suits your needs? Our experts will guide you based on your budget, performance requirements, and business needs. Just reach out, and we’ll help you make the best choice. Fill the form and get yourself a chance to connect with industry expert.
We update our inventory several times a week as new stock becomes available, ensuring a wide selection of refurbished IT products at great prices.
Business and Rental Services
Yes! Vision IT is an Elite System Integrator, supplying and maintaining IT infrastructure for businesses of all sizes. Whether you need hardware, upgrades, or full-scale IT management, we have you covered.
Yes! We offer flexible rental plans for corporates, events, training programs, and so on. Short-term or long-term—our rental solutions are tailored to your needs.
Orders & Payments
Yes, you must log in to place an order on our website. This helps us provide a smoother shopping experience and order tracking.
Yes! We provide special pricing for bulk orders, ensuring cost-effective IT solutions for schools, colleges, offices, and enterprises. Get in touch for a custom quote.
Shipping
No, to ensure efficient processing and cost-effectiveness, we cannot modify shipping methods once an order has been placed. Please review your order carefully before confirming.
Orders returned due to an incorrect address or delivery refusal will incur a 15% restocking fee plus return courier charges. Please double-check your shipping details before placing an order.
Orders placed by 2:00 PM IST usually ship the next business day after payment approval and order verification (excluding weekends and holidays). However, delays may occur due to factory processing, payment issues, or order verification. Once shipped, you’ll receive a confirmation email with tracking details.
Same-day shipping depends on the product. Orders placed by 2:00 PM IST are usually shipped the same day, but delivery time varies based on the shipping carrier, location, transport mode, and order quantity. For details, contact us at info@visionit.in.
Yes, Customer signature is required on all deliveries!
Yes! We deliver across India. Shipping charges and delivery timelines may vary based on location.
Delivery
Delivery times depend on your location and product availability. Typically, orders are shipped within 2-5 business days.
Yes, once your order is shipped, we’ll provide a tracking link so you can monitor your delivery in real time.
Warranty
Yes! With over 35 years of experience, we provide a warranty on our products. Warranty terms vary by product. Terms & conditions apply.
An operating system (OS) is essential for a computer to function and run programs. Units without an OS require one to operate. Software like antivirus, Microsoft Office, and DVD decoders are not included with the OS
Tax and Other Related Fees
Vision IT is required to collect and remit applicable GST based on the ship-to- address, which is usually 18% GST.
Please mail us with your query regarding this and we will check with our accounts team and get back to you. For further clarification, we can bill at 0% if your company is located in a SEZ.
Return & Replacement
We accept returns in case of a defective or incorrect product. Returns must be requested within the specified return window. Read refund policy for more details
If eligible, refunds will be processed after we receive the returned product. For more info Click here
Customer Support
Tax & other related fees
Vision IT is required to collect and remit GST based on the shipping address. Most products are subject to 18% GST, but rates may vary.
Tax exemptions may be available in certain cases. If your company is in an SEZ, we can bill at 0% GST. For other exemptions, please email us your query, and our accounts team will review and assist you.
