Quality is our #1 priority at Vision IT Peripherals. When working with us, you will quickly learn that quality is what separates us from our competitors. Vision IT Peripherals will strive to meet and exceed all customer requirements and expectations and provide on-time delivery of defect-free IT Products.

Vision IT Peripherals commitment to continuous improvement means great value is placed on teamwork, education, training, and prevention-oriented techniques across all possible aspects of company operations. Our in-house quality assurance technicians verify every lot of parts to ensure it meets our customers’ high standards.

We welcome all confirmed Vision IT Peripherals clients to visit our facilities to validate the high quality workmanship and quality control standards that we demand from our global partners.

Vision IT Peripherals incorporates a robust quality plan to inspect and verify every lot. Our in-house quality assurance professionals maintain the highest standards of training and education. Every product that comes in to Vision IT Peripherals is segregated until all material and inspections have been completed and certified. We also maintain a database with a full complement of quality records for immediate retrieval when required. 

Dispute & Settlement

At Vision IT, we strive to ensure that every interaction with our esteemed clients is characterized by transparency, integrity, and satisfaction. However, in the rare event that a dispute arises, we have established a comprehensive framework for resolution and settlement.

Resolution Process: 

1. Communication: We encourage open dialogue to address any concerns or disputes promptly. Clients can reach out to our dedicated customer service team via phone, email, or in-person visit to discuss the issue.
2. Investigation: Upon receiving a dispute, our team conducts a thorough investigation to understand the root cause and gather all relevant information.

3. Mediation: We believe in finding mutually beneficial solutions. Through mediation, our trained professionals work with both parties to explore options and reach a fair resolution.

4. Escalation: If a resolution cannot be reached through mediation, the matter may be escalated to higher management for further review and action. 

Settlement Procedures:

1. Negotiation: Our aim is to find a solution that satisfies all parties involved. Negotiation may involve adjustments to terms, replacement of products, or other mutually agreed-upon actions.

3. Agreement: Once a settlement is reached, both parties are required to agree to the terms in writing to ensure clarity and commitment.
4. Implementation: We promptly implement the agreed-upon settlement terms to bring closure to the dispute and resume our positive business relationship.