Order Cancellations

You have the right to cancel your order at any time before a confirmed delivery date free of charge.

Returns Policy

We want you to be satisfied when you shop with us. However, occasionally, we know that you may want to return items. For information on this process please see our returns policy below.

You can return the item within 14 working days of delivery. You must inform us the reason to cancel by emailing within a period of 14 working days. The period of 14 working days begins after the day you receive your goods. You must take reasonable care of the goods and not use them.

Business customers have no rights to returns goods under the regulation.

Business customers: We charge a re-stocking fee of 15% of the item final price in the event that items are returned through no fault of our own (failed deliveries which are no longer wanted, purchase made in error, unsuitable etc.) We reserve the right to test “Unsuitable/ Faulty / Dead on Arrival” returns and impose a customer fee equal to 15% of the product sales price if the customer misrepresents the condition of the product. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.

International deliveries: All costs with regard to returning and replacing units will be the responsibility of the purchaser.

All Goods returned must be returned in its original packaging.

Warranty

All orders come with a minimum 30 day RTB (Return to Base) warranty (unless specified against each product). If there is a hardware fault after the first 14 days, you are responsible for safely sending the product to us for replacement. We can arrange collection of defective, but at your Cost. We shall pay for the carriage of the replacement or repaired product back to you. It is always better to return the product in the same packaging used by us. Please ring us on +91 8097055548 to arrange this.

WHO IS COVERED? This warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales invoice is required for warranty service.

WHAT IS COVERED? In the event of your PC hardware developing a fault you can return it for repair or replacement (or equivalent). 

WHAT IS NOT COVERED?

• Normal wear and tear of Product use
• Misuse, lack of care, mishandling, accident, abuse or other abnormal use
• Use of the Product other than for its intended purpose
• Damage caused by improper or unauthorized repair or maintenance
• Product that has been modified or altered
• Accidental damage like breaking the screen or spilling liquid on it.

If a product is returned under warranty and has been damaged or there is a software problem we reserve the right to charge for our labor and carriage costs.

Warranty returns will take approximately 14 working days to process once the goods have arrived (on rare occasions may take a bit longer due to work load).

Return address:

Vision IT Peripherals Pvt. Ltd.,

901,  B-wing, O2 Commercial Towers, Opp. Asha Nagar,

Mulund (W), Mumbai, 400080.