Shipping Policies
- This website is operated by Gautam Enterprises under Vision IT Peripherals Pvt. Ltd. The following Shipping Policy outlines how orders are processed and delivered. Your order will ship within 1-2 business days upon payment confirmation and order verification. However, unusual warehouse delays, issues with payment approval or order verification may delay shipment. We do our best to keep you posted on your order at every step of the way till it arrives at your door.
- All orders ship within 1-2 business days after payment is received.
- Orders placed before 4:00 PM IST typically ship on the next business day upon payment approval and order verification, excluding weekends and holidays.
- If you need expedited shipment for a specific item please include that in the comment column during check out and we will do our best to follow through on your request. Please note that we reserve the right to choose the best possible shipping method based on the order.
- Delivery typically takes approximately 3–6 business days.
- Shipping rates are based on weight, dimensions, product weight with packaging, and delivery location.
- We reserve the right to request a confirmed physical address and contact details for high-value and freight shipments.
Customer Service
Shipping & Delivery
- We aim to deliver your ordered items as quickly as possible.
- Sundays and public holidays are not considered working days.
- Units requiring software installation or component fitting may require an additional 1–2 business days.
- International orders are generally delivered within 15 business days.
You will receive an email notification once your order has been dispatched along with the estimated delivery timeline.
Our courier partners do not operate on pre-scheduled time slots or contact customers prior to delivery. A recipient must be available at the delivery address between 8:00 AM and 6:00 PM to accept and sign for the shipment. As the products fall under a high-value / sensitive category, deliveries are made only to the address provided at the time of order. If no one is available to receive the order, the courier will not deliver to alternate addresses such as neighbors.
All items must be checked at the time of delivery for any damage or missing items. Failure to do so may void transit damage claims.
Transit damage must be reported within 72 hours. Claims reported beyond this period may be declined if the courier confirms successful delivery in good condition.
Address Verification
For high-value transactions, we may conduct additional verification prior to dispatch to ensure secure delivery and prevent fraud.